IST LIVE Help page
How does IST LIVE work?
Once you installed the app and allowed all permissions to access you can simply enter a room name into
the room field and you have just created your first conference. Then once in the meeting, you can open
the menu using the 3 dots button at the bottom, then select “Invite others” to share the meeting details
with others.
I want to join class/meeting XY
You should reach out to the organizer of that conference and get a room name to join.
Can't activate my camera, or microphone.
It sounds like a permission issue on the device. Can you please double check if you gave all the
permissions to the app that it needs? The easiest way is to go to the device settings section of the
phone, find the IST LIVE application, and turn all permissions on. On Android you may also need to go
into "Apps and notifications" after opening Settings.
How do I invite others to my meeting?
Once in the meeting, you can open the menu using the 3 dots button at the bottom, then select “Invite
others” to share the meeting details with others.
How do I use IST LIVE on Windows/Mac?
IST LIVE is mainly a web based app, so on any other desktop operating systems, you can just navigate to
https://live.istitutostomatologicotoscano.eu using a Google Chrome browser and you're good to go - no need to download anything.
How can I delete a room?
You don’t need to delete a room, as IST LIVE meeting rooms get deleted as soon as everyone leaves them. If
you want to remove it from your app home screen too, you can just swipe left on the name and it will
offer you to delete the entry.
How can I change my profile picture?
IST LIVE uses the free Gravatar service (https://en.gravatar.com/). If you sign up for that service with
the email address you set up in the IST LIVE application, and set an avatar there, IST LIVE will show
that profile photo in your next conference.
I cannot join the meeting / it randomly disconnects
We occasionaly experience some exceptionally heavy load and intermittent issues may happen. We suggest
you try again a bit later, if possible. If the problem persists, please reach out to us via email:
stefano.neri@calamati.com
I have other problems with the app.
In this case please reach out to us via email: stefano.neri@calamati.com